PRIVACY POLICY
At Natural K9’s Glasgow, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or shop with us.
1. Who We Are
NATURAL K9S GLASGOW LTD (Company No. SC702541)
Registered Address: 304 Tollcross Rd, Glasgow, G31 4UR, UK
Email: support@naturalk9sglasgow.com
Phone: +44 141 482 9315
2. Information We Collect
We only collect information necessary to fulfill your orders and provide support:
Order Data: Name, email, phone number, and shipping/billing addresses.
Payment Data: We do not store credit card details. All payments are securely encrypted and processed by Stripe.
Technical Data: IP address and browser type for fraud prevention and site optimization.
3. How We Use Your Information
Your data is used strictly for legitimate business operations:
Order Fulfillment: Processing and delivering your pet supplies.
Customer Support: Responding to your inquiries via email or phone.
Google Services: We use your data to improve your shopping experience via Google Shopping and Google Analytics.
Security: Monitoring for fraudulent transactions to protect our customers and our business.
4. Third-Party Data Sharing
We only share data with trusted partners essential for our operations:
Payment Processors: Stripe (Secure PCI-compliant encryption).
Delivery Partners: Royal Mail, DPD, or Evri (to deliver your goods).
Advertising & Analytics: Google. We share limited data to show you relevant products via Google Shopping and analyze site traffic. You can view Google’s Privacy & Terms to see how they process this data.
5. Cookies & Tracking
We use cookies to remember your shopping cart and analyze site performance. You can manage your preferences or opt-out of tracking via your browser settings or our onsite cookie banner.
6. Data Retention & Security
Security: We use Secure Socket Layer (SSL) encryption for all data transmission to ensure your information is safe.
Retention: We only keep your data as long as necessary for tax purposes (usually 6 years for business records) or until you request its deletion.
7. Your Rights (UK GDPR)
Under the UK General Data Protection Regulation, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us at support@naturalk9sglasgow.com.
